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Noticeboard

The Reception Team have been instructed by the GP Partners to ask their patients a couple of non intrusive questions for them to be able to give you access to the most appropriate clinician on the day.

Our did not attend policy has been amended from 1 April 2016, for further details see appointments tab.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form

We try to give all our patients the best care and attention. If you have any suggestions to improve our service then kindly write to the practice manager.

The practice has an E-mail address to send comments to westcroftmc@nhs.net. Should you have the need to discuss complaints please write to or arrange an appointment to see the Practice Manager.

You may also raise a complaint with the following establishments:

The Parliamentary and Health Service Ombudsman

Helpline on 0345 051 4033

Email - phso.enquiries@ombudsman.org.uk

Further information about the Ombudsman is available at www.ombudsman.org.uk

You can write to the ombudsman at:

The Parliamentary and Health Sevice Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

Or you can contact the :

Nhs Commissioning Board

PO Box 16738

Redditch

B97 9PT

Eamil: nhscommissioningboard@hscic.gov.uk 



 
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