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Bank Holiday Closure

Please be advised we will be closed on Monday 25th August 2025.

If you need medical help on this day, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

NHS App

The NHS app can be used for a number of things such as ordering repeat prescriptions, managing appointments, viewing your GP health record and using NHS 111 online to answer questions and get instant advice or medical help near you. Find out more about the NHS App

Heidi Health

Heidi Health, an AI-powered medical scribe, is used at Westcroft Health Centre to enhance the quality and efficiency of consultations. Heidi Health transcribes patient interactions in real-time and uses this to generate clinical notes, fill out documents, and dictate letters for GPs to review and add to your health records, ensuring accuracy and up-to-date information.

Clinicians will assume you automatically consent to the use of this tool unless otherwise stated. You can withdraw consent at any time. Heidi Health will help us improve accuracy in medical records, increase efficiency by automating the transcription process, and enhance patient care by allowing GPs to focus more on interactions rather than note-taking.

Heidi Health adheres to stringent NHS standards, including the DSPT and DTAC, ensuring that personal information is handled securely and confidentially. Transcriptions and summaries are deleted once saved to patient records and are kept for no longer than one day.

For more information, please see the Heidi Health website and the Heidi patient explainer in the link below:

Page published: 27 January 2025
Last updated: 19 March 2025