Suggestions, Comments, and Complaints

We try to give all our patients the best care and attention. If you have any suggestions to improve our service then please complete our Feedback form.

The practice has an email address to send comments to westcroftmc@nhs.net. Should you have the need to discuss complaints please write to or arrange an appointment to see the practice manager.

You may also raise a complaint with the following establishments:

The Parliamentary and Health Service Ombudsman

Telephone: 0345 051 4033

Email: phso.enquiries@ombudsman.org.uk

Further information about the Ombudsman is available via the website.

You can write to the ombudsman at:

The Parliamentary and Health Sevice Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Or you can contact the NHS Commissioning Board:

PO Box 16738
Redditch
B97 9PT

Email: nhscommissioningboard@hscic.gov.uk